ATTENTION Curators, please assist

yeah they tend to wait til a certin well known place freezes over before they fix things.. I don't know if it's because they are in over their head over there with a small support staff or just inability to pin down problems easliy or what but lets hope it's not going to be too long.

We are currently experiencing incomplete results from our profile search engine. Thank you for your patience while we fix it yeah right in about 20 days..

When trying to keep all of my profiles public, I click on the number of family members in my tree on my profile page. Then on the next page, I select the advanced filter and click "deceased" and "private". This allows me to see any dead but private files so that I can't easily select to make public. Problem: One profile is always in the list no matter how many times I make it public. Miriam Wiesel It seems to me that it is public (because of little blue ball next to name). But when I search for it at google, I don't see it, which makes me think it's not actually public (and hence why it comes up in my searches.) Any thoughts?

correction: can't = can

Nick
That profile is definitely public.

Private User,
It's the green ball which tells you that a profile is public.
The blue ball has a question mark in it. When you hover over it you see that the date is a GENI estimate of Miriam's birth.

Private User Google isn't omniscent - it just follows links. In Miriam's case, both her parents are private, so it's possible that there's no publicly visible path that Google can follow to get to her profile. If so, it's working as intended.....

Also there may be a lag between changing the privacy and geni refreshing its search able database.
I'm p pretty sure new profiles can't be searched for about 1/2 hour and I mean a Geni search so there may be a further delay for Google

Ann - this is not one of the question mark balls. this is the standard public profile ball that is there. Would you call that green? It looks blue and green to me.

Alex - Everything about the profile says its public. But it's the only one that comes up when I do my internal search of private and dead profiles. It's annoying that it's been there for weeks and I can't get rid of it/make the system-search engine recognize it's public.

Private User
http://www.geni.com/family-tree/index/6000000025554836702
http://www.geni.com/family-tree/index/6000000012974071658#600000001...
please merge the files

Private User Done!

Private User
Thank you

Good catch, Private User -- there was an error in the data on that profile's search index record that was preventing it (and many others) from updating when you made the profile public. I've made a fix and that profile will go into our sitemaps for Google to index next Friday. (No promises when Google will actually crawl / index it, however)

Mike at Geni

The following profile :
Private User is my ex-sister-in-law. See was LAST on line in Jan. 14, 2010. I think that is FAR long enough to be classified as abandoned. Could I PLEASE be assigned the manager (or co-manager) of ALL of her profiles. Of all of the profiles connected to Cindy, I am by far an away the most active.

How will I be advised of the answer - either full or partial - to this request?

RGS

Rick - I can execute the "abandoned tree" menu item on the profile but I do not know who will be assigned the profiles if I do that; there are 10 in her family group.

May I suggest in this case it would be better to open a ticket with customer support?

http://help.geni.com/requests/new

thanks - but I have NO idea how to open a ticket. When I click on the link you provided - it takes me to my home page. When I click on "help" at the very bottom of my home screen - it simply takes me back up to the top of the same page.

Please advise

You need to login in to the help platform. Same userID & password as on Geni; it's a security revalidation of your credentials on that server.

So

- click the "help" link (at the bottom of every Geni page)
- upper right hand corner of the new screen, "login"
- follow the prompts
- success is seeing welcome! Rick Simon

You can then click on "submit a request for assistance" or easier yet, this link

http://help.geni.com/requests/new

Erica - PLEASE re-read my previous note - EVERY time I click help, the ONLY thing that happens is to be returned to the top of my home page. There is absolutely NO place to login. I can log OUT - but NOT in !!!!

You need to open a ticket for this. :)

I will open a ticket to have customer support contact you and work with you about your help platform issue.

If I execute the "abandoned tree" command I should be able to see who the profiles are re assigned to. There are closer relationships than yours to her in her family group, I have not looked at their activity.

THANKS

Rick for reference:

My ticket http://help.geni.com/requests/59074
PRO member cannot access the Help platform to open a ticket

It is a private ticket which is why I thought it would be better if you opened your own for your request.

In any event PRO membership includes Customer Support but if you cannot use the ticketing system, you're not getting the full value of what you're entitled to, so this get sorted for you better than I, as a curator, can do.

Again, much thanks

Thanks Byron Jason Whitesides. I will try your suggestion.

Joyce Easatman

cheers Dan

zombie

Rika Cosman

Private User killed. The manager is active, if you need to chat with him.

Dan Cornett Thank you so much for your TIMELY response - wow, I'm impressed!

<blush> just online at the right time with a moment to take a look at it ...

http://www.geni.com/people/Richard-Rick-Simon/600000000176755260

My ticket is considered resolved with the comment:

"We were able to resolve the issue with the help desk accounts."

Sorry bad tag - Richard (Rick) Gary Simon